Resident Services Staff:

VP Resident Services, Ken Waters, (941) 361-6210, ext. 261

Pathways Caseworker, Michelle Bailey-Reed, (941) 361-6210, ext. 252

Youth Coordinator, Tony Woodie, (941) 361-6210, ext. 263

Resident Services Mission

The mission of the Resident Services Department is to offer training, employment and educational opportunities to assist residents of the Sarasota Housing Authority, public housing, housing choice voucher, and NSP renters in realizing economic self-sufficiency. Self-sufficiency is defined by the U.S. Department of Housing and Urban Development (HUD) as:

  • The head of household has obtained employment and
  • All family members are free of cash assistance


  • 30% of the adjusted monthly income meets or exceeds the fair market value for the unit in which the family currently resides


Education Partners

Sarasota County School Board, Sarasota County Technical Institute · State College of Florida · Manatee Technical Institute

Non-Profit Partners

Community Foundation of Sarasota County · Children First · Department of Children and Families · United Way · 211 · Suncoast Workforce Board · Manasota Goodwill Industries · Women’s Resource Center · Salvation Army · Habitat for Humanity · SPARCC

The Resident Services Department is constantly expanding its program offerings to meet the needs of the resident population. This year through SHA’s partnerships with the its non- profits the Department is offering training programs that will help enhance our participants life skills and develop additional job readiness skills that will lead to employment which will then promote a better quality of life.

We are always looking for employer partners, guest speakers and other community leaders to assist in this very worthwhile and rewarding mission. If you would like to assist or make donations to the Resident Services Department, please feel free to call (941) 361-6210 or e-mail us.